Nov/091
In the first of a three-part series on combating fraud, we look at the address verification system (AVS). AVS assists in the authentication of a shopper claiming to own a credit card. It compares the shopper’s billing with the address(es) on file with the card company. AVS is not an exact science, however, because it only checks the numeric portions of a cardholders billing address.
An Example
Consider the following US billing address:
2495 Truxtun Rd,
Suite A,
San Diego, CA 92106
USA
The AVS system will see it as 2495 for the address numeric, and 92106 for the zip code.
Taking another example:
2495 Rosecrans St,
Suite E,
San Diego, CA 92106
USA
It will be read as 2495 for the address numeric and 92106 for the zip code.
As far as AVS is concerned, both addresses are the same! Normally, if the AVS check returns a negative result, the transaction will be declined. However, declines can result from common and legitimate issues. For example, a card holder may have moved address and not updated the details on file with the issuer.
Flexible AVS Options with NitroSell eCommerce
Techniques to combat fraud should be employed by every retailer and, where possible, we will continue to implement anti-fraud techniques in our payment gateway integrations. With AVS, NitroSell eCommerce provides you with as much information as possible, helping to minimize false positives and empower you to make informed decisions about fraud.
When configuring your payment gateway in the WebStore Manager, the following options are available:
- Perform AVS Check: notification service only. In the event of a negative result, the transaction will be permitted and the accompanying result notice will be presented to you in RMS during order fulfilment;
- Use Strict AVS Check: block transactions if AVS fails. An AVS check will return a different AVS code depending on the result. With this option enabled, a transaction will pass only if the AVS check returns a code that satisfies the standard list of safe AVS codes.
If the AVS options above are not available for your payment gateway, please feel free to open a ticket on our Partner Portal, where we will be happy to discuss your payment gateway options with you.
Aug/091
Wouldn’t it be nice to gently let your customer know that her credit balance is too low to complete the transaction, instead of having her complete the transaction and find out during order fulfillment? We don’t like confusion and frustration and neither do web shoppers! Follow these 5 easy steps to block account payments when a customer has insufficient credit:
- In NSc Sync, expand the Customer group;
- Double-click on the customer_rmsaccount field;
- Click on the Advanced button and enter the following:
CASE WHEN (customer.CreditLimit-customer.AccountBalance) < 1 THEN 0 ELSE (customer.CreditLimit-customer.AccountBalance) END
Advanced NSc Sync Field Mapping for Store Account Balance
- Click OK, OK again and Synchronize to effect the change to the webstore;
- Create an appropriate test web order and go to checkout to confirm it’s behaving as expected.
The logic behind account payments is as follows:
- For the credit card plugin version (for example, if you’re using Mercury Payments, or Cynergy, etc.), if the available credit is zero or less than the basket amount, the account payment option is not displayed;
- For the dedicated store account plugin, the option is presented, but on attempting to make the payment, the webstore will indicate that there are insufficient funds to complete the transaction.
If you need assistance with any of these instructions, as always, please don’t hesitate to open a ticket on our Partner Portal.
Please note: this feature is currently only available on the Early Adopters’ version of the webstore!
Jul/090
Any e-mail generated by your NitroSell webstore is sent from the store email address as listed in Dynamics RMS Store Operations Manager.
To update the e-mail address, in Store Ops Manager, select File, then Configuration. On the Store tab, select and enter your address, as per this per this screenshot:
Dynamics RMS Store E-mail Address
Finally, click OK to save the change and synchronize to effect it to the webstore!
If you require more flexibility, you may like to consider setting it to a mailing list address instead, to enable the webstore e-mails to be sent to multiple recipients. As always, please open a ticket on our Portal if you require further assistance.