Apr/100
NitroSell shipping integrations give merchants the ability to present real-time shipping rates to web store customers during the checkout process. Most shipping integrations (UPS, FedEX, Canada Post) use a combination of product and customer data, including product weight and shipping address, zip code and state. Shipping service rate requests fail due to following common reasons:
- Product weight: none specified, or too heavy;
- Store address: incorrect store zip code or state;
- Shipping address: incorrect customer shipping address, zip code, or state;
- Service unavailable: the shipping service does not operate to the specified shipping address.
We’ve upgraded our checkout process such that these kinds of errors are presented to the customer, giving them the chance to correct the cause of the error and re-attempt the checkout process.
In this way, the customer is given the most information possible to complete the process. Taking the above screenshot an example (click to zoom), all the customer has to do is correct their address details and return to complete the checkout process.
* Please note that the above checkout and shipping integration updates are currently available only to webstores running in the Beta version of NitroSell eCommerce. Feel free to open a ticket on the Partner Portal if you would like to expose this functionality on your web store.
Dec/090
Recently, we released a Canada Post shipping integration module to the Beta and Early Adopters’ versions of NitroSell e-Commerce. If your webstore is currently on this version, you can access the new module using from the Shipping & Taxes section on your WebStore Manager (WSM). Detailed configuration instructions and support can be found in KB article #486 (Configuring Canada Post Shipping Options). Using your personal Canada Post / Sell Online merchant dashboard you can configure options such as:
- Insurance Fees
- Handling Fees
- Signatory Requirements
- Fuel Surcharges
- Custom Shipping Boxes
It is assumed that you already have a Canada Post merchant profile, so, before using the Canada Post shipping module, you will need to enter your Canada Post Merchant ID as detailed in KB article #131 (Configuring Shipping Options). As with our other shipping integrations, Canada Post requires that you first set up the various shipping services in RMS and synchronize those to your store, of which the following are supported:
Within Canada:
- Regular Parcel;
- Expedited Parcel;
- Xpresspost;
- Priority Courier.
From Canada to the US:
- Small Packet-USA Surface;
- Small Packet-USA AirExpedited Parcel-USA;
- Commercial Expedited Parcel-USA;
- Xpresspost USA;
- Priority Worldwide USA.
From Canada to Worldwide:
- Small Packet International-Surface;
- International Parcel-Surface;
- Small Packet International-Air;
- International Parcel-Air;
- Xpresspost-International;
- Priority Worldwide.
If you are a Canadian merchant and would like to move your store to the Beta or Early Adopters’ versions to access this new feature, please feel free open a support request on the Partner Portal. We look forward to your feedback!