We’ve recently added an eCheck solution to our list of supported payment gateways. Currently available in the Beta version of Nitrosell eCommerce, we have integrated with Authorize.Net to expose their eCheck.Net platform to Authorize.Net merchants. The Authorize.Net website goes into eCheck.Net in more detail, with NitroSell KB Article #492: Setting up eCheck.Net describing how to enable and configure the eCheck.Net checkout option for your NitroSell WebStore.
If you are already a Beta customer with a question about this new feature or if you would like to enable this new feature on your WebStore, then please contact us via the Partner Portal.
We’re delighted to announce the availability of nine colour variations of our latest themes: Layered Browns, Layered Greens, Layered Pinks, Refined Blues, Refined Oranges, Refined Purples, Soothing Black, Soothing Brown, Soothing Peach.
You can switch your store to use any of these themes using your WebStore Manager. For instructions, please refer to KB Article #000332 : Changing the Active Theme.
If you are an existing PayPal Website Payments Pro (UK) merchant, you may have received the following communication from PayPal:
“We’ve noticed that you haven’t yet set up 3-D Secure on your website. As previously communicated, please be aware that as of 21 January 2010, you will not be able to process Maestro payments through UK Website Payments Pro – Direct Credit Card Payments without 3-D Secure technology. This is due to MasterCard Compliance rules.
It is important that before this date you remove the Maestro option as a card type on your Card deposit page. This will ensure you keep declines to a minimum, maintain conversion and provide a good experience for your customers.
If you want to continue processing Maestro transactions after 21 January 2010, you must implement 3-D Secure. PayPal does not charge for the use of 3-D Secure and nor does Cardinal Commerce, our chosen 3-D Secure technology provider”.
PayPal have teamed up with Cardinal Commerce to provide the 3D Secure technology that will permit you to handle credit cards operating under Visa Verified By Visa, Mastercard SecureCode, and, in the UK, Maestro MSC technologies. PayPal’s About 3D Secure webpage answers the following questions:
- Who does this affect?
- What do I have to do?
- How much will 3-D Secure cost?
- When do I have to do this by?
- What happens if I don’t implement 3-D Secure?
NitroSell eCommerce currently supports two versions of PayPal Website Payments Pro, which have been updated to handle these latest 3D Secure requirements:
- PayPal Website Payments Pro (PayFlow Edition UK);
- PayPal Website Payments Pro (US, Canada, UK).
For technical details on our support for these two versions, please visit NitroSell KB Article #488: Setting Up PayPal Website Payments Pro with 3D Secure
* Please note that the above 3D Secure updates are currently available only to webstores running in the Beta and Early Adopters’ versions of NitroSell eCommerce. Feel free to open a ticket on the Partner Portal to discuss your PayPal 3D Secure options with a member of our services team.
Recently, we released a Canada Post shipping integration module to the Beta and Early Adopters’ versions of NitroSell e-Commerce. If your webstore is currently on this version, you can access the new module using from the Shipping & Taxes section on your WebStore Manager (WSM). Detailed configuration instructions and support can be found in KB article #486 (Configuring Canada Post Shipping Options). Using your personal Canada Post / Sell Online merchant dashboard you can configure options such as:
- Insurance Fees
- Handling Fees
- Signatory Requirements
- Fuel Surcharges
- Custom Shipping Boxes
It is assumed that you already have a Canada Post merchant profile, so, before using the Canada Post shipping module, you will need to enter your Canada Post Merchant ID as detailed in KB article #131 (Configuring Shipping Options). As with our other shipping integrations, Canada Post requires that you first set up the various shipping services in RMS and synchronize those to your store, of which the following are supported:
Within Canada:
- Regular Parcel;
- Expedited Parcel;
- Xpresspost;
- Priority Courier.
From Canada to the US:
- Small Packet-USA Surface;
- Small Packet-USA AirExpedited Parcel-USA;
- Commercial Expedited Parcel-USA;
- Xpresspost USA;
- Priority Worldwide USA.
From Canada to Worldwide:
- Small Packet International-Surface;
- International Parcel-Surface;
- Small Packet International-Air;
- International Parcel-Air;
- Xpresspost-International;
- Priority Worldwide.
If you are a Canadian merchant and would like to move your store to the Beta or Early Adopters’ versions to access this new feature, please feel free open a support request on the Partner Portal. We look forward to your feedback!
<SERVICE CODE=”1010″ NAME=”(Domestic) Regular Parcel”/>
<SERVICE CODE=”1020″ NAME=”(Domestic) Expedited Parcel”/>
<SERVICE CODE=”1030″ NAME=”(Domestic) Xpresspost”/>
<SERVICE CODE=”1040″ NAME=”(Domestic) Priority Courier”/>
<!– From Canada to the US –>
<SERVICE CODE=”2005″ NAME=”(To US) Small Packet-USA Surface”/>
<SERVICE CODE=”2015″ NAME=”(To US) Small Packet-USA Air”/>
<SERVICE CODE=”2020″ NAME=”(To US) Expedited Parcel-USA”/>
<SERVICE CODE=”2025″ NAME=”(To US) Commercial Expedited Parcel-USA”/>
<SERVICE CODE=”2030″ NAME=”(To US) Xpresspost USA”/>
<SERVICE CODE=”2040″ NAME=”(To US) Priority Worldwide USA”/>
<!– From Canada to Worldwide –>
<SERVICE CODE=”3005″ NAME=”(Worldwide) Small Packet International-Surface”/>
<SERVICE CODE=”3010″ NAME=”(Worldwide) International Parcel-Surface”/>
<SERVICE CODE=”3015″ NAME=”(Worldwide) Small Packet International-Air”/>
<SERVICE CODE=”3020″ NAME=”(Worldwide) International Parcel-Air “/>
<SERVICE CODE=”3025″ NAME=”(Worldwide) Xpresspost-International”/>
<SERVICE CODE=”3040″ NAME=”(Worldwide) Priority Worldwide”/>
We are pleased to announce the early adopters‘ version of NitroSell eCommerce has been released as the live, stable version of the webstore! Thank you to those of you who chose to try it out over the past 10 months, assisting us with cementing the new features and product improvements.
For existing early adopters, this release will take place automatically.
If you wish to upgrade to this version, please open a ticket on the Partner Portal. You can expect to enjoy the following benefits:
Improved Standards Compliance
We strive to meet the standards set out by the Worldwide Web Consortium (W3C), and to test our software against the most popular browsers and operating systems. NitroSell eCommerce has been tested on:
FireFox
Internet Explorer
Chrome
Opera
Safari
During the development of this release, we improved our adherence to accessibility standards, namely, Section 508 compliance, in which the software is now 100% compliant when using “out of the box” templates and themes.
New Search Engine Optimization (SEO) Features
NitroSell eCommerce maximizes your search engine ranking potential by employing safe, well-recognized techniques and technologies. In this release, we have improved the feature-set by enabling you to customize SEO-related elements of your store, such as title tags, META description and META keywords fields for department, category and content pages.
WebStore Manager (WSM) Enhancements By Section
Management
- Page Content:
- Support for custom, non-tabbed content pages;
- Support for content on brand and theme search pages, as well as subcategory pages;
- Advanced SEO page properties, such as title tag, META description and META keywords.
Configuration
- WebStore
- Product:
- Store Product Restriction: Allows you to restrict displayed products to only those which are carried by a specified store.
- Display:
- Enable Department Grouping: Allows you to group departments, providing additional flexibility when customizing the navigational panel using NitroScript.
- Shipping:
- Enable Tax on Shipping: This option allows you to enable tax on shipping, which is not natively supported by RMS.
Shipping & Taxes
- UPS & FedEX Shipping Integrations:
- Updated United States shipping services;
- Added support for Canadian shipping services.
Customers using this release will notice a marked difference in the user interface for the Shipping section, which now includes a suite of Tax on Shipping options.
Payments
Make Changes
- Edit WebStore Layout:
- Navigation Panel opened up to customization to those with NitroScript access.
Microsoft RMS / WebStore Integration Improvements
NitroSell eCommerce was designed to leverage the power of Microsoft RMS on your webstore. A new integration feature is Accounts Payments and Insufficient Credit Limit, which enables you to hide the ‘pay on account’ option when a customer has insufficient credit in RMS.
Our Knowledge Base in the Partner Portal contains information on this and many more value-added features that have been included. We hope you enjoy this release and, as always, we welcome your feedback!
In the first of a three-part series on combating fraud, we look at the address verification system (AVS). AVS assists in the authentication of a shopper claiming to own a credit card. It compares the shopper’s billing with the address(es) on file with the card company. AVS is not an exact science, however, because it only checks the numeric portions of a cardholders billing address.
An Example
Consider the following US billing address:
2495 Truxtun Rd,
Suite A,
San Diego, CA 92106
USA
The AVS system will see it as 2495 for the address numeric, and 92106 for the zip code.
Taking another example:
2495 Rosecrans St,
Suite E,
San Diego, CA 92106
USA
It will be read as 2495 for the address numeric and 92106 for the zip code.
As far as AVS is concerned, both addresses are the same! Normally, if the AVS check returns a negative result, the transaction will be declined. However, declines can result from common and legitimate issues. For example, a card holder may have moved address and not updated the details on file with the issuer.
Flexible AVS Options with NitroSell eCommerce
Techniques to combat fraud should be employed by every retailer and, where possible, we will continue to implement anti-fraud techniques in our payment gateway integrations. With AVS, NitroSell eCommerce provides you with as much information as possible, helping to minimize false positives and empower you to make informed decisions about fraud.
When configuring your payment gateway in the WebStore Manager, the following options are available:
- Perform AVS Check: notification service only. In the event of a negative result, the transaction will be permitted and the accompanying result notice will be presented to you in RMS during order fulfilment;
- Use Strict AVS Check: block transactions if AVS fails. An AVS check will return a different AVS code depending on the result. With this option enabled, a transaction will pass only if the AVS check returns a code that satisfies the standard list of safe AVS codes.
If the AVS options above are not available for your payment gateway, please feel free to open a ticket on our Partner Portal, where we will be happy to discuss your payment gateway options with you.
If your payment gateway supports it, delayed capture allows for transactions to be authorized on your shoppers’ cards without immediately settling the funds. The advantages of using it include:
- It gives you time to verify the authenticity of a customer’s details and credit status before shipping the purchased product, thus assisting in the prevention of credit card fraud;
- You can cancel (void) a payment instead of settling it, simplifying the refund process;
- Funds are reserved on the customer’s card at checkout and are only fully captured when the order is fulfilled.
Offline Settlement in RMS
NitroSell eCommerce semi-automates the settlement process. With offline settlement you avoid the need of logging into your payment gateway portal, or otherwise contacting your payment gateway, to capture funds.
At the point of processing the transaction in Microsoft RMS, a connection is made via the webstore to your payment gateway. The webstore requests the payment gateway settles the funds, and sends the result back to the tender process in RMS.
As each transaction has a unique identifier, customer credit card details, or other personally identifiable customer information are not transmitted. It is a secure and convenient means of settling delayed capture funds directly from RMS.
Some payment gateways provide a partial settlement function. This is most useful in cases where, for example, you have a an order that contains an item that is low in stock. With partial offline settlement you have the option to capture just those funds required to process the items currently in stock, and set aside the remainder of the order. Once stock levels have been replenished the order can be fulfilled, allowing you to capture the funds for the outstanding item and complete the order.
If your chosen payment gateway does not provide delayed capture or offline settlement capabilities, please feel free to open a ticket on our Partner Portal, where we will be happy to discuss your payment gateway configuration options with you.
If you were using VeriSign PayFlow, you should have received notification from Paypal that the service would no longer be supported, following a software development kit (SDK) update. The notice stems from PayPal’s acquisition of VeriSign, almost four years ago. We had maintained the pre-existing VeriSign integration but support for it will expire on January 4, 2010.
To ensure continuity, we have moved your webstore to the new service. When you next log in to the WebStore Manager, on your Payments configuration page, you will notice the service has been renamed to PayPal PayFlow. As part of PayPal’s upgrade requirements, we added support for the new service and automatically migrated your account details to it, at no cost to you.
For more information, please see the PayPal blog and the PayPal Gateway Update page.
If you have any questions regarding this update, please don’t hesitate open a ticket on the Partner Portal.
Located on Beverly Boulevard in Los Angeles, California, Mayfair House has everything a couple needs to make their perfect day complete!
mayfairhouseinc.com
Congratulations to Ronita Godsi: we wish you every success with your new webstore!
Hobby Hobby Inc is a leading retail and online hobby shop specializing in radio-controlled (RC) airplanes, helicopters, cars and boats. They are located in Mississauga, Ontario, Canada. Hobby Hobby has been a major supplier of RC products to enthusiasts since 1984.
www.hobbyhobby.com
Congratulations to Tom Bakonyi on the launch of www.hobbyhobby.com!
